An initial technical inventory
Identify the application, hosting, dependencies, integrations, and access needed to work safely. Document gaps so they do not stay hidden until an incident.
Service 06 / Ongoing Maintenance
SHIPPED IS A MILESTONE. NOT A MAINTENANCE PLAN.
Dependencies change. Services change. Small issues collect in the corner until they become an expensive surprise. Give the site a defined maintenance routine and someone who knows how it fits together.
Start with the problem
WE READ THE BRIEF. THEN ASK BETTER QUESTIONS.
Maintenance should be more specific than “we’ll keep an eye on it.” What gets checked? Who approves updates? How do you recover from a bad release? We establish the responsibilities and the working environment before treating an ongoing arrangement as a safety net.
What we work through
THE WORK BEHIND THE WORKING THING.
A defined maintenance scope
Agree on update reviews, checks, small fixes, and reporting appropriate to the project. Distinguish recurring upkeep from new feature development.
A practical change record
Keep notes on what changed, what was checked, and what still needs a decision. Agree on backup and rollback responsibilities where they apply to the platform.
From brief to shipped
LESS GUESSING. A CLEAR NEXT STEP.
- 01
Get oriented
Review the existing code, deployment route, access, and known issues. A takeover starts with understanding the site, not immediately updating every package.
- 02
Set the boundaries
Define the included work, approval process, communication route, and any response expectations. Identify work that needs a separate estimate.
- 03
Maintain and report
Make agreed changes through a reviewable process, run relevant checks, and keep a record. Raise larger problems before treating them as routine maintenance.
Scope before surprises
WHAT SHAPES THE PROJECT?
The right arrangement depends on the stack, condition of the site, business needs, and third-party dependencies. Response hours, emergency support, hosting fees, and security responsibilities must be agreed explicitly. This page is not a promise of round-the-clock coverage or a guarantee that incidents will never happen.
Fair questions
LET’S CLEAR A FEW THINGS UP.
Can you maintain a site you did not build?
Potentially. We first review the stack, code, access, and current condition. That review helps determine whether ongoing upkeep is practical and whether any initial repair work is needed.
Does maintenance include new features?
Not automatically. Small fixes and new functionality can have very different effort and risk. We will define the boundary and scope larger changes separately.
Is emergency or 24/7 support included?
Do not assume it is. Availability, response expectations, and escalation routes need a specific agreement. We would rather make those boundaries clear than offer a vague promise we cannot substantiate.
Your move
LET’S GIVE THE SITE A PLAN.
Tell us what is running, what keeps getting postponed, and what support you need. We will start by working out what a responsible handoff looks like.